www.wmcug.org

Please join the West Michigan Cisco Users Group for our special September 21 meeting! Also, please be sure to forward this information to anyone who may be interested in learning more about technology! All are welcome!

Wednesday, September 21 from 5:30 - 7:00 PM
Davenport University Meeting Hall and Auditorium
6191 Kraft Avenue Southeast
Grand Rapids, MI 49512

NOTICE:

*** Due to a family emergency Jimmy Ray Purser will not be available to present this Wednesday (9/21/11). We’re rescheduling Jimmy to present in 2012. ***

We are very excited to present this month's event:

Topic:
IT Service Management 101

“The other side of technology deployments and operation and why it matters”

Guest Speaker:
Bryan Waller
"Bryan is a 20+ year veteran of the IT industry. Starting his career working in the Novel Netware arena and migrating into networking. Bryan has been at Cisco 15 years and is part of a global team that manages the resolution of critical escalations impacting customer satisfaction."

Agenda:
5:30 - 6:15 - Welcome Reception and Dinner Served in Meeting Hall
6:15 - 7:00 - Presentation in Auditorium

Please RSVP!!!
Please use this form to help us get an accurate count for food.

Register for next meeting at:
http://www.wmcug.org/rsvp

Cisco

Contact Name: Nicole Johnson
Email: nicoljoh@cisco.com
Phone: 616-940-2338
Address: 1575 Arboretum Drive Southeast, Grand Rapids, MI 49546-6494
Website: http://www.cisco.com

Cisco Systems, Inc. (NASDAQ: CSCO), is the worldwide leader in networking for the Internet. Information on Cisco can be found at http://www.cisco.com. For ongoing news, please go to http://newsroom.cisco.com.

Davenport University
6191 Kraft Ave SE
Caledonia, MI